We will guard the personal information you share with us to ensure the content, services, and advertising that we provide on Orchidsoft.com are always tailored to your current, designated preferences.

When you provide Orchid Software with your name (or alias), e-mail address, mailing address, or telephone number, and you do not 'opt out,' Orchid Software and Orchid Software representatives and affiliates may use the provided information to alert you to product upgrades, special offers, updated information, classes, new services, and other Orchid Software information. Representatives and affiliates may include value-added resellers and authorized training partners. Beyond its representatives and affiliates, Orchid Software does not offer or allow the selling of any user-provided information to third parties.

Orchid Software respects the rights users give us when opting to receive e-mail communications and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our users.

If you do not want Orchid Software or Orchid Software representatives to contact you, you may "opt out" of this preference at any time, whether you're online or contacting Orchid Software directly. As part of your preference flexibility, you'll always have the option to opt back in and have Orchid Software contact you based on your previous or new preferences. For instructions, please see the section "Contact Us," below.

If you choose not to register or provide personal information, you can still visit most Orchid Software websites; however, you will not have access to areas that require personal identification.

Personal information that you post to online forums is accessible by other forum participants.

If a user elects to use our “Tell A Friend” application for forwarding a Orchid Software e-mail to their friend or informing a friend about our website, we ask them for the friend’s name and e-mail address. Orchid Software will automatically send the friend the specified e-mail or the specified website information. Orchid Software will not use the friend's information to contact them in the future.


Orchid Software membership and the use of log files (cookies)
Orchid Software offers free membership to all Orchidsoft.com visitors. In order to establish membership, visitors are requested to provide both personal information and preferences. This information is stored and protected by your user-established Member ID and Password.

There is an additional "Remember me" option. By selecting it, you allow Orchid Software to store your Member ID and password so you can access certain areas of the website without re-signing in. The sign-in information is stored until you explicitly sign out. It also allows you to return to any Orchid Software website on subsequent visits without having to re-enter your information. Orchid Software remembers you by placing a log file (cookie) that contains only enough information to identify you upon return visits. A "cookie" is a small line of text that is stored with your web browser for record-keeping purposes and helps Orchid Software provide better service to you. Your browser has options to accept, reject, or provide you with notice when a cookie is sent.

No information, other than that found in the Membership cookie, will be accessed by any Orchid Software system. Access to your membership information always requires both your Member ID and Password.

Orchid Software also utilizes visitor log files (cookies) and hosted tracking with our website. Once a user enters our site, a cookie follows them through their click stream path. Examples of information being collected by these cookies and the hosted tracking include the number of times a user came to our site(s), and the paths they took to get there. Orchid Software uses the data collected from website visitor cookies and hosted tracking in aggregate form only and does not collect any personally identifiable information. Use of this information helps us better understand what users are seeking and learning at our website(s) and helps us identify potential navigation issues.

We also gauge effectiveness of our communications by inserting transparent GIF images in our HTML e-mails. These GIF files are not unique identifiers and do not gather any personally identifiable information. They simply let us know the number of e-mails that have been opened.


How Orchid Software will protect your personal information
Orchid Software will always protect the personal information that you share with us. Orchid Software stores information internally in a controlled, secure environment. If, for example, you make a purchase online, we route all transactions through SSL (Secure Socket Layers) and will process your credit card number only to secure your current payment. The SSL transaction does not retain your credit card number subsequent to the transaction at hand and will not use the number for marketing purposes.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose..

If Orchid Software requests general demographic information, this information is limited to reporting purposes only; members remain anonymous. Phone numbers, e-mail addresses, and postal addresses are not shared for demographic reports with outside entities. Orchid Software may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide an up-front statement to that effect.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.


Contact us
How to update your personal information and preferences: You can help Orchid Software maintain the accuracy of your personal information by notifying us when you change your name, address, title, phone number, e-mail address, or your content preferences. If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from Orchid Software, feel free to contact us at any time.

E-mail

Postal Mail
Orchid Software
63 Westgate Road
Newcastle Upon Tyne
NE1 1SG
UK

If you change your e-mail or postal address, please contact Orchid Software. In order to make the appropriate corrections, please include both your old and new address. Orchid Software will respond to your request in a reasonable timeframe.

Orchid Software would like to receive your comments and questions about this Privacy Policy:

Please address comments or questions regarding the Orchid Software Privacy Policy to one of the addresses listed above (online, e-mail, or postal mail). Orchid Software may occasionally update, amend, or change this Privacy Policy based on user feedback and as needed or appropriate. If we decide to materially change our privacy policy, we will post those changes to this privacy statement, and will e-mail the information to our users so that they are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. Users will always have a choice as to whether or not we use their information in accordance with, and in respect to, the posted privacy policy. If users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted.


Links
Orchid Software websites may contain links to other sites. Orchid Software assumes no responsibility for the content or the privacy policies and practices of such websites. Orchid Software encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.