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The Problem
Northern Rock takes on a number of employees every month, all of whom have to be put through an extensive induction program. Before the introduction of Orchidnet, this involved:
- Handing out an A4 binder, containing over 200 pages of information and a number of exercises that the inductee had to complete in their own time
- A number of time-consuming classroom sessions with trainers
- Several assessments to ensure that the inductees had understood the requirements
- The completion and return of several policy agreements, including health & safety and information security.
The whole process quickly became time consuming, expensive and dull for both inductee and trainer.
The Solution
Orchid Software converted Northern Rock’s existing static content and information manuals into a series of Flash - based online cartoon presentations, providing a fun and informative way to address important learning areas in projects such as:
- Introduction to Northern Rock
- Health & Safety procedures
- Information Security Awareness
- Money Laundering
- Proceeds of Crime
- Data Protection
- Quality Every Day
| Key Features |
| Fully automated - Orchidnet identifies each new employee and manages the whole induction process autonomously |
| Structured Training Programme - Certain training courses are carried at particular times (i.e. Introduction and Health & Safety on the first day) |
| Automated Results – training mangers are automatically informed of each inductee’s test results via email |
| Statistical Reports – Orchidnet automatically compiles management reports including no. of inductees trained, current training status of each inductee |
| Quick Set-up – the training programme is simple to set-up and very easy to use, with no end user training required |
| Automatic Notification – Inductees are automatically informed when they need to undergo training |
The Results
The induction process is the first inside experience of a company for every new employee. If your induction process is well organised and professional, then new employees are more likely to conduct themselves in the same manner.
Orchidnet has transformed Northern Rock’s induction programme. By automating a large part of the process, Northern Rock have been able to re-evaluate their policies and procedures in this area, making significant reductions in the time it takes to book rooms, train employees and manage and administrate the whole process.
| Using the Orchidnet Induction Program has allowed Northern Rock to |
| Centralise, structure and manage training materials |
| Produce quick, comprehensive training progress reports |
| Improve the efficiency of communication in training scenarios |
| Present a more consistent corporate message to new employees |
| Increase accountability, especially with regard to Health & Safety legislation |
| Achieve a higher rate of employee retention |
| Reduce training costs |
| Implement a positive re-evaluation of Human Resources systems and policies |
| Present a consistent message and identity across the whole organisation |
| Monitor the training process |
| Apply an ongoing policy of continuous vocational training |
| Possess a scalable educational tool that can encompass additional training facilities |
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“Orchid Software have been easy to do business with. We are delighted with the relationship we have with them”
Graham Crosby, Assistant IT Director, Northern Rock plc |
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“Orchid Software have been easy to do business with.”
Graham Crosby, Assistant IT Director, Northern Rock plc |
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