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Orchid Software is dedicated to helping our customers achieve and maintain their competitive advantage by providing the highest quality customer support services available. Our highly skilled in-house and on-site support staff are here to ensure the success of every Orchidnet implementation.
The support centre provides authorised users with immediate and essential knowledge for installing, implementing, customising, and using Orchidnet-powered solutions. In addition a comprehensive Knowledge base is available to answer frequently asked questions, provide software updates and give general advice on getting the best from your Orchidnet installation. Customers with technical support contracts will also receive free minor feature updates as and when they become available.
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Most of our customers benefit from remote access support, enabling us to see any issues first hand, this not only saves time during issue description, but also means any solutions can be implemented quickly with minimum disruption.
An Orchidnet Support Contract includes the following services
• Email, web, telephone support
• Remote access support / patching
• New minor feature implementation (covers standard applications)
• Most issues fixed within four hours
• Help and advice with development, maintenance and general use
• Service availability from 09:00 to 17:30 (staff are generally available until 20:00)
• Emergency out-of-office numbers are provided as standard
Also included is general advice on administration, bottlenecks, maintenance utilities and best practice.
Contact us for further assistance or information.
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