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Courses are available at our head office in Newcastle or at Customer site. Orchid Software continuously updates its courseware to meet the ever-evolving needs of todays organisations and the expanding capabilities of the Orchidnet product line. Courses are provided on all Orchidnet products.
Courses Available
The following Orchidnet Courses are available:
Content Management Course (1 day)
Orchidnet Content management training will help the content manager to learn about the core Orchidnet applications including Search Engine, Article, Fileshare, Discussion, FAQs, Weblinks, Organisation Chart, Quick Poll, Knowledge Management and basic area administration, including approval of submitted content.
Prerequisites:
Familiarity with Windows and a Web browser
Basic understanding of HTML
Objectives:
General Look and Feel
The Home Page
The Knowledge Portal
Searching
Article Publishing
Fileshare
General introduction to all Standard Applications
Administration Course (1 Day)
This one-day course is aimed at administrators responsible for the set-up and maintenance of Orchidnet environment, specifically the management of users and communities, creating and managing community pages, managing content and menus, enabling integrated applications and managing security.
Prerequisites:
Understanding of Orchidnet Ideally content management course
Working knowledge of Windows NT/Windows 2000 Administration
Objectives:
On completion of this course, participants should be able to:
Use the overall features of Orchidnet
Use the Orchidnet Administration Tools
Create and Manage Users and Communities
Build Community Pages
Manage Integration with your chosen Operating System and method of Authentication
Use Repository Import
Manage and Control Contents including Menus
Enable and Configure Searching within Orchidnet
Manage overall Orchidnet Security including Authentication, Access and Auditing.
Technical Support
Orchid Software is dedicated to helping our customers achieve and maintain their competitive advantage by providing the highest quality customer support services available. Our highly skilled in-house and on-site support staff are here to ensure the success of every Orchidnet implementation.
The support centre provides authorised users with immediate and essential knowledge for installing, implementing, customising, and using Orchidnet-powered solutions. In addition a comprehensive Knowledge base is available to answer frequently asked questions, provide software updates and give general advice on getting the best from your Orchidnet installation. Customers with technical support contracts will also receive free feature updates as and when they become available.
Most of our customers benefit from remote access support, enabling us to see any issues first hand. This not only saves time during issue description, but also means any solutions can be implemented quickly with minimum disruption.
Email, Web, Phone support as standard
Remote Access Support as Standard
New minor features implemented as part of the standard support contract
Most issues are fixed within four hours
Help and advice with development, maintenance and general use
Advice available from 9 to 5:30 (staff generally available until 8:00)
Emergency out-of-office numbers are provided as standard
General advice on administration, bottlenecks, maintenance utilities, and best practice is also available.
Click here, or on Support on the right-hand bar, to read about our support program.
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