Orchid Software does not send unsolicited e-mail (Spam) to anyone. We hate Spam as much as you do.

If you have received unsolicited e-mail from orchidsoft.com the address may have been forged, or "spoofed."

We take special measures to ensure that our mail servers are not abused by spammers. However there is little we or anyone can do to prevent spam from impersonating us. It is possible to use any address in the FROM field of an e-mail, including any orchidsoft.com address.

You cannot positively identify the source of an e-mail from the address it appears to come from.

Instead, you must check the HEADERS of the e-mail and identify the server which delivered the message.

Microsoft Office Outlook users can find the message headers by opening the email, selecting the "View" menu, then "Options...".

If you provide us with a copy of these headers we will:

1. Tell you who is responsible for sending the spam, and
2. Report the organisation so that their server(s) may be blacklisted

Use the Stop Spam form below to send us this information.

Help stop spam

From 2006, Orchid Software have adopted a new technique to combat e-mail "spoofing", known as the Sender Policy Framework (SPF). This technique is already in use by large organisations such as Microsoft and AOL. When you receive an e-mail claiming to be from orchidsoft.com, your mail server can now check our server to verify the e-mail was received from an approved mail server.

This can reduce your chances of receiving spam from a forged address, and therefore reduce the spam you receive overall.

If your mail server administrator has not yet implemented SPF, you can find more information at www.openspf.org.

If you would like more information about Orchid Software and our Spam Policy, please use our contact form.