Customer Complaints Manager enables you to increase customer satisfaction and improve your customer service by providing an effective way to process and address customer complaints and similar issues.
Complaints are entered into a complaint list, with full details including complainant, date received, full details of the complaint and target resolution date. Listed complaints are then assigned to appropriate staff for resolution on or before the target date.
Automatic reminders are issued one week before the target date, while staff have the option of entering progress reports as the situation develops, and requesting extensions if the target cannot be met. Once resolved, a complaint can be marked as closed, and full details of how the resolution was reached. The resolved complaint is then archived, forming part of a valuable reference resource that can be used to tackle future customer issues. |
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| Features |
| Currently Under Development |
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