Helpdesk helps you to manage any problems that arise within your organisation.
You can browse the Helpdesk knowledge base to resolve the problem yourself, or if no solution is available then you can raise a Helpdesk Request to alert an engineer.
Using a step-by-step wizard you can define your problem in more detail, and set a target date, so that engineers can prioritise their workloads and provide you with the appropriate solution within the specified time. |
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| Features |
| Create helpdesk requests in separate departments and projects |
| Application access rights can be restricted |
| An unlimited number of problems and solutions can be recorded |
| Locate similar problems and solutions with quick keyword searches |
| Set target dates and deadlines to define workloads |
| Submit online requests for technical support |
| Review priority levels with online processing |
| Full case histories for each problem and solution |
| Resolved issues are added to a Helpdesk database |
| Statistical management reports assess support performance |
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